Europe
Customer Support Focal Point (Gas Turbines – Peterhead)
An enthusiastic and integrity driven Customer Support Focal Point is required in our Customer Support department.
- Ensure all contracted work is carried out in accordance with contract specifics, including quality, lead time & price.
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions
- To demonstrate an understanding of Client/Market globally
- Attend any client meetings, where required
- Attend, participate & input on production meetings
- Provide input for marketing / PR globally
- Ensure compliancy with all AS9100
- KPI’s & adhere to reporting requirements to allow monthly data gathering for master spread sheet
- Always bear in mind any process improvements that can be made, forward “thoughts” onto Team Leader
- Review of incoming tender documents & compile the quotation prior to passing to the Team Leader for review / approval. Issue to client once approved
- Respond to all relevant client enquiries and provide quotation if required
- Carry out workscoping & contract review of all relevant client orders
- Compile & issue quotes for live order PO’s, forward job pack onto admin team to allow master status sheet to be updated
- Work with technical teams in support of potential opportunities
- Provide input and reports as necessary to Customer Support Manager when requested
- Provide on the job training to any new members of the team, where required.
- Participate in deal reviews, when required
- Liaise with relevant Team Leaders to ensure client requests are adhered to
- Contact suppliers for latest price & delivery info on client enquiries
- Review client weekly status reports prior to production admin forwarding to the client
- Completion of contract review document for enquiries / live orders
- Pursue orders “quoted awaiting approval” & progress to “approval” stage where necessary
- When required, contact clients to close out any overdue invoice payments
- Carry out weekly status report meetings with key clients, where required
- Assist clients to ensure Score Energy offer the best support on any new product enquiries
- Ensure at all given opportunities “upselling efforts” are maximised
- Have an Understanding of our product lines.
- Awareness of Quality Procedures
- Meet agreed KPI targets.
- Experience of the Oil, Gas and Energy industry is essential.
- Experience of rotating equipment is advantageous.
- Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings.
- Ability to work based on own initiative and enthusiasm.
- Excellent communication and ‘people skills’.
- Good planning and organisational skills.
- Good IT skills
- Product Knowledge would be beneficial
About Us
With facilities in over thirty locations spanning five continents, Score employs more than 2000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.
If you like the sound of an attractive hourly rate with overtime rates available, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!
Application Process
Are you the right person to play an integral part in that journey? If you wish to apply, please send your CV, quoting ENE-25-006 and Customer Support Co-ordinator, to careers@score-group.com.
Closing date is 31st March 2025
Opportunity for all
We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.
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